This privacy notice explains how Sheffield Trichology Clinic looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

PRIVACY TOPICS

Name: Sheffield Trichology Clinic
Address: The Arcade,, 60a Laughton Road, Dinnington,, South Yorkshire, S25 2PS, England
Telephone: 01909 809368

bullet point What information we collect about you

bullet point How information about you will be used

bullet point Marketing

bullet point How long your information will be kept for

bullet point Where your information is kept

bullet point Access to your information and correction

bullet point Cookies

bullet point Other websites

bullet point Changes to our privacy notice

bullet point How to contact us

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the clinic for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead, or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:
bullet point To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
bullet point When you consent to it: we will always ask for your consent to hold and use health and medical information. We will therefore share your information with any other professionals we recommend being of help to you.
Providers of our clinic software system - Fresha
Mailing houses – Sarah Sullivan Trichology
bullet point Suppliers of our website - Fasthost We have rigorous data protection and security policies in place with all our suppliers. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information. If you have consented to receiving marketing, you may opt out. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Sarah Sullivan 01909 809368.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than [three times a year – check your software set-up] for a maximum of 2 years from your last visit to any of the clinics. After 2 years we will delete all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 6 years) and financial transactions (which we are obliged to keep for 6 years).

WHERE YOUR INFORMATION IS KEPT

All client information stored digitally is encrypted to protect against unauthorised access. Any client information held on paper is kept in a locked filing cabinet in a secure location. Your information is stored within the European Economic Area on secure servers provided by [ICO]. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please contact Sarah Sullivan 01909 809368. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-NEWSLETTERS

We may email e-newsletters to inform you about products, services and treatments provided by our clinic you can unsubscribe from e-newsletters at any time. E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

OTHER WEBSITES

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review, and we will place any

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email info@sarahsullivan-trichology.co.uk
bullet point

Or write to us at: 60a Laughton Road, Dinnington, Sheffield, S25 2PS

You also have the right to complain to the Information Commissioner’s Office.