This privacy notice explains how Sarah Sullivan Trichology looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.


bullet pointWhat information we collect about you

bullet pointHow information about you will be used

bullet pointMarketing

bullet pointHow long your information will be kept for

bullet pointWhere your information is kept

bullet pointAccess to your information and correction

bullet pointCookies

bullet pointOther websites

bullet pointChanges to our privacy notice

bullet pointHow to contact us

What information we collect about you

We collect information about you when you book an appointment for a service or treatment, visit the clinic for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs. For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How information about you will be used

In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:
bullet pointTo fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
bullet pointWhen it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
bullet pointWhen you consent to it: we will always ask for your consent to hold and use health and medical information. We will therefore share your information with any other professionals we recommend to be of help to you.
bullet pointProviders of our clinic software system - Slick
bullet pointMailing houses - Lotus Hair Restoration
bullet pointSuppliers of our website - Fast hosts We have rigorous data protection and security policies in place with all our suppliers. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information. If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Sarah Sullivan 07946598474.

How long your information will be kept for

Unless you request otherwise, we will keep your information to contact you no more than [three times a year – check your software set-up] for a maximum of 1 year from your last visit to any of the clinics. After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Where your information is kept

[check this with your software and website providers] Your information is stored within the European Economic Area on secure servers provided by [ICO]. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

Access to your information and correction

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please contact [Sarah Sullivan 07946598474]. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


Our website does not use cookies.

Our website may embed content from third-party websites, such as social media buttons or analytics widgets. These third-party websites may use cookies. We do not control the collection or use of personal data by these third-party websites. You should review the privacy policies of these third-party websites to understand how they collect, use, and disclose your personal information.

Other websites

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 06/11/2023.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you:

bullet pointBy email
bullet pointOr write to us at 50 Lordens Hill, Dinnington, Sheffield, S25 2QG
You also have the right to complain to the Information Commissioner’s Office.

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